{"id":10227,"date":"2024-10-17T15:00:10","date_gmt":"2024-10-17T12:00:10","guid":{"rendered":"https:\/\/ir.epsilonnet.gr\/2024\/11\/generali-hellas-trusts-data-communication-for-its-digital-transformation\/"},"modified":"2024-11-05T15:16:03","modified_gmt":"2024-11-05T13:16:03","slug":"generali-hellas-trusts-data-communication-for-its-digital-transformation","status":"publish","type":"post","link":"https:\/\/ir.epsilonnet.gr\/en\/2024\/10\/generali-hellas-trusts-data-communication-for-its-digital-transformation\/","title":{"rendered":"Generali Hellas Trusts Data Communication for its Digital Transformation"},"content":{"rendered":"<p><strong><em>Data Communication, member of the EPSILON NET Group, has been entrusted with the implementation and support of Microsoft\u2019s top-tier customer relationship management suite, Dynamics 365 for Customer Service (CRM)<\/em><\/strong><\/p>\n<p><a href=\"https:\/\/www.generali.gr\/el\/\"><strong>Generali Hellas<\/strong><\/a>\u00a0has entrusted \u00a0<a href=\"https:\/\/www.datacommunication.gr\/\"><strong>Data Communication<\/strong><\/a><strong>,\u00a0<\/strong>a member of the EPSILON NET Group, to lead the implementation and support of\u00a0<a href=\"https:\/\/epsilonnet.gr\/en\/products\/dynamics-365-for-customer-service-crm\/\">Microsoft\u2019s Dynamics 365 for Customer Service (CRM)<\/a>\u00a0as part of its strategic digital transformation journey. This collaboration underscores Generali\u2019s commitment to enhancing customer satisfaction and delivering personalized, high-quality, customer-centric services.<\/p>\n<p>Generali Hellas, with over a century of presence in Greece, is part of the globally renowned <strong>Generali Group<\/strong>, one of the world\u2019s largest insurance and asset management organizations. Operating in more than 50 countries, Generali offers a comprehensive portfolio of products and services and is recognized for its leadership in sustainability, consistently ranking among the world\u2019s top 100 most sustainable corporations.<\/p>\n<p>At the core of Generali\u2019s strategy is the ambition to provide its customers with a secure and prosperous future. The company achieves this by continuously upgrading its services and investing in cutting-edge technologies and industry best practices. To support this mission, Generali has chosen to leverage the vast expertise of Data Communication\u2014a <strong>Microsoft Certified Partner<\/strong> with a proven track record of success in implementing <strong>Dynamics 365<\/strong> solutions. These solutions are designed to optimize customer engagement through advanced, AI-enhanced customer service practices, ensuring operational excellence across all service-related departments.<\/p>\n<p>The partnership aims to maintain and further expand the existing <strong>Dynamics 365 for Customer Service CRM<\/strong> system, fostering greater agility and speed in implementation through a flexible, <strong>Agile framework<\/strong>. This approach will enable Generali to introduce additional value-added services, creating a seamless and personalized omnichannel experience for customers and partners. At the same time, it ensures adherence to<strong> Service Level Agreements (SLAs)<\/strong>, reinforcing the company\u2019s commitment to superior service delivery.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Data Communication, member of the EPSILON NET Group, has been entrusted with the implementation and support of Microsoft\u2019s top-tier customer relationship management suite, Dynamics 365 for Customer Service (CRM) Generali Hellas\u00a0has entrusted \u00a0Data Communication,\u00a0a member of the EPSILON NET Group, to lead the implementation and support of\u00a0Microsoft\u2019s Dynamics 365 for Customer Service (CRM)\u00a0as part of [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-10227","post","type-post","status-publish","format-standard","hentry","category-press-releases"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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