The iQom RetailStudio, a top-tier retail solution, and Epsilon Digital, the certified e-invoicing provider, are elevating customer experience in the retail industry!
EPSILON NET Group in collaboration with iQom, a subsidiary of Epsilon SingularLogic and part of the EPSILON NET Group, the have upgraded Hondos Center’s technology infrastructure. This integration of the advanced iQom RetailStudio and Epsilon Digital e-invoicing solution has transformed the way Hondos Center stores operate, significantly improving the overall customer experience.
Since its founding in 1967, Hondos Center has grown to 75 stores across Greece and is widely recognized as the leading retail network in the Greek market. The company is also one of the largest beauty and cosmetics chains in Europe. To create a unique shopping destination for its customers, Hondos Center needed a solution that would seamlessly connect its physical and online stores. By adopting a unified management system, the company aims to offer consistent and exceptional shopping experience to its customers.
The project that was implemented includes a complete retail solution, which integrates all store functions into a user-friendly platform. This includes centralized transaction management, flexibility in retail processes, faster transactions with touch-screen POS, and the integration of e-invoicing with the myDATA platform.
As a result, Hondos Center now enjoys a range of benefits that boost its competitiveness, such as:
- A streamlined and enhanced shopping experience for customers through omnichannel service
- Increased efficiency in store operations and greater reliability in transactions
- New marketing and cross-selling opportunities
- Timely and accurate compliance with ever-changing regulatory requirements and updates from the Greek Tax Authority (AADE)
It’s also important to mention that this collaboration not only achieved its goals but was recognized with a Silver Award at the 2024 BITE AWARDS, Greece’s premier technology innovation awards. This recognition underscores the innovative approach taken and the commitment of both companies to investing in top-tier solutions that drive growth in the retail sector.
Ms. Ritsa Kotsyfaki, Senior Information Systems Executive at Hondos Center, shared her thoughts on this successful collaboration: “Our partnership with EPSILON NET Group and iQom is a significant step forward in the digital transformation of Hondos Center. With RetailStudio and Epsilon Digital solutions, we’ve been able to integrate all our operations across our sales channels, providing our customers with a unique shopping experience whether they’re visiting our physical stores or shopping online. This technology allows us to quickly meet our customers’ needs, while improving the efficiency of our internal processes. We are incredibly proud that our project was honored with a Silver Award at the BITE AWARDS 2024, which affirms the value of the innovations we’ve embraced.”
