Epsilon Dynamics, a Business Unit of the EPSILON NET Group and IDEAL Software Solutions, a member of IDEAL Holdings, announce the establishment of a strategic partnership, aiming to deliver comprehensive end-to-end solutions for the Greek and Cypriot market. This collaboration combines EPSILON NET Group’s expertise and Epsilon Dynamics’ experience in Microsoft Dynamics 365 ERP and CRM business applications combined with the advanced Customer Communication Management (CCM) technologies of IDEAL Software Solutions.

IDEAL Software Solutions, a pioneer in Customer Communication Management (CCM), offers to businesses the i-DOCS solutions portfolio, enabling them to create, format, manage and distribute personalized corporate documents on a large scale – such as invoices, statements, notifications and more – via electronic or physical channels. i-DOCS solutions are already trusted by leading organizations in the energy, telecommunications and financial services sectors in Greece and Southeast Europe (SEE), recognized for their contribution to optimizing customer experience and operational efficiency.

Epsilon Dynamics will showcase the capabilities of the Microsoft Dynamics 365 platform, leveraging the most innovative ERP and CRM systems to gather and utilize business data. These systems act as critical infrastructure, feeding i-DOCS platform with essential information that facilitates process automation and delivers personalized communication to end-customers. By integrating IDEAL Software Solutions’ offerings into Microsoft Dynamics 365 ecosystem, Epsilon Dynamics enhances the platform’s capabilities, providing businesses with seamless management experience – from back office to final customer interactions – with intelligent tools, streamlined workflows and rapid response to market needs.

This collaboration introduces a unique end-to-end approach that combines operational intelligence (ERP/CRM) with strategic customer experience management (CCM). The result is fully integrated processes and dynamic, personalized customer communications in real time.

With this new strategic alliance, Epsilon Dynamics and IDEAL Software Solutions reaffirm their commitment to innovation, customer-centric philosophy and the digital transformation of businesses across the wider region.

Nikolaos Tsirgelis, General Manager of Epsilon Dynamics, stated:
“Our partnership with IDEAL Software Solutions represents an excellent opportunity to provide our clients with a comprehensive experience, an end-to-end ecosystem starting from internal business organization to personalized engagement with the end-customer. Through Microsoft 365 innovation platform along with ERP and CRM business applications we deploy, enabling our partner to have immediate and automated access to critical data in real time. This way, we support communication that is more targeted, faster and meaningful.”

Constantinos Pretenteris, CEO of IDEAL Software Solutions, stated:
“Our collaboration with EPSILON NET Group and Epsilon Dynamics, marks a joining of forces with a leading ERP and CRM solutions provider, to create a fully integrated digital ecosystem. i-DOCS platform now extends beyond document management, gaining direct access to vital business data and enhancing the capability for targeted, immediate and personalized customer communication. This partnership elevates the role of Customer Communication Management and embeds it at the core of modern digital business transformation.”